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SE Market Director Operations


This is a Full-time position in Atlanta, GA posted November 7, 2021.

Who We Are:
Heal is revolutionizing the healthcare experience by putting patients first.

We provide tech
enabled in-home primary care services for seniors, consisting of house calls, telemedicine and
remote patient monitoring (RPM).

We currently operate in New York, New Jersey, North
Carolina, South Carolina, Georgia, Louisiana, Illinois, and Washington, with future plans for
national expansion.

Since being founded in 2014, Heal has delivered over 250,000 house calls.

We are proud to
mention our very wide range of notable investors, including: Paul Jacobs, Humana, Jeb Bush,
Breyer Capital, IRA Capital, Trans-Pacific Technology Fund, Lionel Richie, and more.

Job Description:
The Director of Operations, SE Market will lead and direct the day-to-day operations of the
market, working closely with market’s clinical leadership to ensure patient care, clinical metrics,
performance goals and objectives are met and/or exceeded.

Supervisory Responsibilities:

• Manage Operations team of Managers, Coordinators and Patient Support resources.

• Oversee the daily market workflow and team performance.

• Provide constructive and timely performance evaluations.


• This position is responsible for the overall success of Heal’s operations in the SE region,
including accountability for the region’s performance in risk-based care contracts and for
the region’s financials.

• Responsible for the implementation and execution of our managed care contracts,
medical management services, quality improvement programs, and data analysis.

• Works collaboratively with Medical Director to improve quality, address issues, improve
physician relations, and organize the operation to best serve patients.

• Assists in the development, coordination, and implementation of the regional budget,
business plans, and operational activities.

• Drive performance by leading activities and managing staff in regional operations to
generate the greatest potential value for the market in value-based care.

• Works closely with appropriate company resources to monitor and report metrics such as
resource utilization, patient satisfaction, and other key performance indicators.

• Assists in identifying opportunities for improvement within the region’s sites and brings
forward proposals incorporating solutions to improve efficiencies and reduce expenses.

• Identifies need for and participates in the development and implementation of care
management and utilization management policies and procedures.

• Works with other third party organizations such as health plans to resolve operational

• Assures compliance with state and federal regulations/standards

• Monitor, interpret, and report on changes in performance, market trends, health care
delivery systems, and local legislative initiatives that impact their region and regional

Required Skills/Abilities:

• Experience in a medical group, IPA or HMO setting

• Knowledge and experience in the development and administration of managed care
principles and practices

• Prior multi-site management experience

• Experience with Lean Management

• Excellent verbal and written communication skills.

• Ability to communicate effectively with team members, leaders at all levels, physicians,
and with various categories of customers

• Excellent interpersonal, negotiation, and conflict resolution skills.

• Excellent organizational skills and attention to detail.

• Strong analytical and problem-solving skills.

• Ability to prioritize tasks and to delegate them when appropriate.

• Ability to act with integrity, professionalism, and confidentiality.

• Proficient with Microsoft Office Suite or related software.

• Project management skills

• Ability and willingness to travel locally, regionally and nationwide up to 20% of the time

Education and Experience:

• Bachelor’s degree in healthcare management, healthcare, business, or other health
related field (or equivalent combination of education and experience);

• 7+ years of health care experience

• 4+ years of risk-based reimbursement in commercial and government healthcare programs

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