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Sales Enablement Program Manager – Merchant

ACI Worldwide

This is a Full-time position in Atlanta, GA posted November 8, 2021.

The Sales Enablement Program Manager is responsible for supporting all sales training activities within the Commercial Organization, for our Merchant Payments solution (Secure eCommerce, Omni-Commerce, and ACI Fraud Management for Merchants).

The person filling this role must have credibility with the field and a demonstrated ability to understand (identify and further define) educational needs as it relates to the company’s merchant solutions and go-to-market strategies.

Experience coordinating cross-functional teams, focused on the delivery of training initiatives, is a plus.

Training programs consist of creation through implementation and delivery including planning, managing resource needs, monitoring any budget/spending and reporting.

Technical aptitude is necessary to understand fairly complex software solutions.

Attention to details and the ability to proactively manage the lifecycle of multiple training events are core responsibilities.

Job Responsibilities: 

–  Works with leadership to assess, develop, execute and optimize enablement programs 

–  Creates and executes on identified enablement program needs, and ensures the training programs delivered meets those needs 

–  Organizes cross-functional activities, ensuring completion of the program on time, with agreed upon scope, within budget and of the highest quality, while managing escalation as well as program level risk and issue resolution 

–  Communicates enablement strategy and KPIs to stakeholders 

–  Evaluates and reports on the effectiveness of learning initiatives 

–  Maintains curriculum and program materials, and develops learning paths 

–  Manages and supports virtual and in-person training events including pre
– and post-event attendee support, setup, attendance and facilitation of the session 

–  Keeps informed of new training methods, techniques of competitors and pending information of new company solutions and strategies 

–  Performs other duties as assigned 

–  Understands and adheres to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics 

Knowledge, Skills and Experience required for the job: 

–  Bachelor’s Degree in related field, or equivalent work experience 

– 5+ years’ experience with a proven ability to manage successful learning programs 

–  Payments industry knowledge highly desirable, ideally from the Merchant space (eCommerce and/or omni-commerce payments, eCommerce fraud management) 

–  Key vertical background in one or more of the following verticals beneficial
– (online) retail, fuel and c-store, grocery, digital entertainment, PSP / ISO, PayFacs) 

–  Excellent project management skills with an opportunity to grow in a training and development role 

–  Professional verbal and written communication skills 

Preferred Knowledge, Skills and Experience needed for the job:

–  Knowledge of Learning Management Systems 

–  Proficiency with Microsoft Office Suite of products 

–  Experience working on global programs 

Work Environment: 

–  Standard work environment

–  Majority of time spent on PC (Phys.

Req.) 

–  Travel required, may be domestic or international, 10-20% 


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