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eCommerce Fulfillment Manager

The Intersect Group

This is a Contract position in Roswell, GA posted January 12, 2021.

eCommerce Fulfillment Manager

Our client is seeking an eCommerce Fulfillment Manager to design the pre-delivery and after-sale support for eCommerce customers.

Responsibilities of the eCommerce Fulfillment Manager:

  • Establish and implement evolution of eCommerce order entry and customer support process.
  • Manage the day-to-day needs of the eCommerce Operations team to ensure excellent customer service and satisfaction, adherence to standard operating procedures, and high-efficiency completion of tasks.
  • Propose, define, and drive operational projects to completion. Collaborate with cross-functional teams to deliver improved processes and site enhancements that are both efficient and cost-effective.
  • Lead change through continuous improvement initiatives that support the company’s goals.
  • Analyze and track performance metrics to continuously improve the ecommerce business.

Requirements of the eCommerce Fulfillment Manager:

  • BA/BS degree with 10+ years’ experience in the distribution or retail industry.
  • Minimum of 5 years’ experience in the integrated functions of eCommerce Fulfillment and Distribution.
  • Minimum 5 years’ experience in leading continuous improvement utilizing Lean principles.
  • Ability to read, write, analyze, and interpret product information, production schedules, and other process documentation.
  • Computer proficiency, specifically with Microsoft Windows, Excel, Word, ERP/MRP systems.
  • Experience with JD Edwards, SAP, Oracle, or equivalent order entry software.

Interested candidates please send resume in Word format to Please reference job code 74604 when responding to this ad.

The Intersect Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Intersect Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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