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Director, Digital Product Management – Platform

7 Eleven, Inc.

This is a Contract position in Moody a f B, GA posted November 9, 2021.

Overview: Who we areImagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.As the only rapidly growing retailer, you may know us as your friendly neighborhood store.

You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee and Big Bite.

Brain Freeze is a 7-Eleven registered trademark for our 54-year old Slurpee and with over 78,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.But theres a lot more to our story and much more left to be written.

We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.

At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90 years ago.

Its what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.

Today we are redefining convenience and the customer experience in big wayswe are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us.

How we leadAt 7-Eleven we are guided by our Leadership Principles.Be Customer Obsessed Be Courageous with Your Point of ViewChallenge the Status QuoAct Like an EntrepreneurHave an It Can Be Done AttitudeDo the Right Thing Be AccountableEach principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

Responsibilities: The Director, Digital Product Management Platform is responsible for consumer facing experiences that continually modernize 7-Elevens consumer facing experiences.

This leader will be responsibility in leading a team that builds out E2E shell of the new 7-Eleven app ecosystem, create robust common/shared services [e.g.

Account/login, payments, account Refer a friend], responsible for new services such as subscription services to drive more stickiness into 7Es ecosystem.

In addition to these responsibilities, this leader will also be responsible for all internal facing infrastructure [e.g.

SFMC, MixPanel, New Relic, etc], building digital tools to streamline manual processes, and build out a scalable infrastructure to manage current and future c-store acquisitions.Responsibilities: 40% Strategy & PlanningLooks across product teams and feature sets with a focus on alignment and dependenciesSets the overall product vision and strategies for the enterprise product by gaining a thorough understanding of customer and associate needs, both existing and potential, and using that knowledge to provide 7-Eleven customers and associates with an unparalleled shopping experienceDrives growth for the business by applying domain expertise to provide thought leadership and translate vision into actionCollaborates across the enterprise to create alignment between products in order to provide a seamless user experienceUnderstands financial and business impact of proposed product updates and activities within portfolio, prioritizes updates to support the enterprise roadmap, and based on prioritization allocates funding across the productsIdentifies goals, metrics and appropriate analytics to measure the performance of the product and its individual features, and continually makes recommendations and refinements to the product based on learningsContributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible mannerParticipates in and influences development of technology roadmaps across the enterpriseSupports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives30% Delivery & ExecutionDrives product development by reviewing performance and directing work efforts of product teams to ensure products are aligned with company, stakeholder and end user prioritiesUnderstands enterprise goals and KPIs to ensure value is delivered against themResolves issues within or across product teams that may impair teams from delivery of a quality product in order to meet strategic, financial and technical goalsReceives and prioritizes incoming requests from business partners and stakeholders while keeping in mind the business strategy, product vision and user needsProvides guidance on design of products while keeping in mind dependencies and integration with other products across the enterpriseReviews and analyzes product metrics to inform strategic and tactical product decisionsMakes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics30% Team and StakeholderProvides leadership, mentoring and coaching to Product ManagersAttracts, retains and develops top talent to build a world class Product Management TeamConducts annual and mid-year reviews, reviewing individual development plans and providing performance feedbackFosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impedimentsActs as a proponent of modern software development practicesAdvocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needsWorks with the product team to continuously assess progress, disseminate lessons learned, and understand next stepsManages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestersto determine prioritization based on tangible benefits and/or user experienceGuides more junior team members in strategy, alignment, analysis and execution tasksParticipates in and contributes to learning activities around modern software design and development core practices (communities of practice) Qualifications: Basic Qualifications:Bachelors DegreeMinimum 7 years of experience in digital product managementAt least 2 years of experience leading a product teamPreferred Qualifications:Bachelors Degree in Computer Science or EngineeringMBA or Masters degree5-6 years of experience translating business strategy and analysis into consumer facing digital products6 years of experience in Agile product management10 years of experience in a digital product management3 years of experience leading a product teamLI-DB1


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