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Crisp Video Group: Client Success Manager

Crisp Video Group

This is a Full-time position in Atlanta, GA posted June 17, 2021.

Position Details and RequirementsAre you all about the client experience?

Do you have an almost obsessive approach to organization and planning?

Do you feel fulfilled when you’re able to help other people accomplish their goals?If so, you may be the perfect fit for our Client Success Manager role.Our team of Client Success Managers is responsible for ensuring our clients reach their desired outcomes through Crisp’s video marketing and production campaigns.You’ll act as a liaison between our cinematographers and our clients to ensure we deliver an incredible final product.

Our Client Success Managers are champions for client business marketing objectives and they do everything they can to deliver a world-cla** client experience.** IMPORTANT: TO APPLY **You will be evaluated and vetted based on your ability to follow instructionsDo not apply through the contact information on the websiteTo Apply: Please call 404-777-4539 for step-by-step instructionsKey Responsibilities Include: Track video production with clientele and production department.Track performance of social media content, campaigns, community engagement, and overall social presence and present findings to our clients on a monthly cadence.Collaborate with Creative team and internal partners as they translate strategy into consumer-facing assetsBuild and maintain client relationships by setting and managing expectations, as well as addressing any client concerns with grace — we aren’t happy unless the client is delighted.Serving as a liaison between the client and the cinematographers and editors.Creating production booklets and storyboards for clients (that will ultimately shape the best damn video they’ve ever seen).Coordinate and execute all ongoing client campaigns in accordance with program offering/scope as well as optimizing and problem-solving when necessary to make campaigns successful.Develop insights into clients’ target audience and their social media usage to inform the overall content and social strategies.Implements, monitors, and measures social media campaigns to support broader brand awareness initiatives.Minimize churn and program cancellations by maximizing the value our clients realize from our service offerings.Identify opportunities for ascension and upsells as well as ensuring existing clients consistently renew their programs.TravelThis position is expected to require approximately 25% travelPerksA few benefits you’re sure to enjoy:Health InsuranceGenerous PTO Plan401(k) with company match (aka, free money)If you are the right fit, but not in Atlanta already, don’t worry!

We will pay to get you here!

(relocation expenses covered!)This year, another Crisp team member is going to walk away with a Tesla Model 3 yes, really!About Crisp Video GroupCrisp Video Group is an incredibly fast-moving, high-growth company (1470%+ growth in 3 years) with a laser focus on delivering the absolute best legal marketing, video production, and business coaching services on the market today.We’re all about working hard and staying humble.

In the spirit of humble bragging, here are some of our awards and accolades:Top 10% of the Inc.

5000 list of America’s fastest-growing companiesAtlanta’s Top 100 Fastest-Growing Private Companies (2020, 2019, 2018, 2017, 2016)Atlanta’s Best Places to WorkCreators and annual hosts of The Game Changers Summit, the largest and most ambitious law firm growth conference on Earth (www.Crispsummit.Com)Author of the industry’s best-selling marketing book (www.Gamechangingattorney.Com)Pioneer of the industry’s most ambitious referral program (www.Crispambassador.Com)If you’re looking for a job that’s boring and easy, you won’t find that here.

We put 110% into everything we do.

Greatness is achieved through hard work, discipline, and sacrifice, and we’re determined to be great.

Late nights and weekends happen that’s what coffee is for (or caffeinated Crystal Light).We’re not crazy; we just believe in whatwe do.If you’d like to be part of a nationally recognized, collaborative and downright bada** team, then we can’t wait to hear from you.** IMPORTANT: TO APPLY **You will be evaluated and vetted based on your ability to follow instructionsDo not apply through the contact information on the websiteTo Apply: Please call 404-777-4539 for step-by-step instructionsOur requirements are pretty straightforward.

To qualify you must: Have a minimum of 2-3 years of proven success in previous client-facing roles3+ years brand marketing experience at a brand, creative agency or consultancy managing omni-channel campaigns at scale.Embody empathy, resourcefulness, and drive.Have an extreme attention to detail (you were the kind of person to correct your teacher in school we get it, and we support it).Exhibit almost obsessive organizational abilities (you color code your priorities, but you also probably color code those color codes).Have a team-centric attitude (We’re one big happy family, crazy cousins included!)Have a fast-paced work ethic that allows you to meet tight deadlines (24 hour deadline with a to-do list a mile long?

No problem!).Focus on problem-solving and identify new opportunities for taking initiative.Be a bada**.Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offParental leaveVision insuranceSchedule:Monday to FridaySupplemental Pay:Commission payWork Location:One locationBenefit Conditions:Only full-time employees eligibleWork Remotely:NoCOVID-19 Precaution(s):Personal protective equipment provided or requiredTemperature screeningsSocial distancing guidelines in placeSanitizing, disinfecting, or cleaning procedures in place


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