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Candid™: Studio (Store) Manager


This is a Full-time position in Atlanta, GA posted June 18, 2021.

About Us: Candid is a rapidly growing healthcare startup dedicated to making high-quality orthodontic treatment accessible to all.

By simplifying the process and reducing costs, we can help more people feel healthier and more confident every single day.

Straighter teeth are just the start.Since we launched in 2017, Candid has treated tens of thousands of patients, brought on 300+ employees, and raised ~$90M in funding.

Our team includes startup veterans with experience across healthcare, tech, retail, and finance at companies such as Lyft, Squarespace, WeWork, Uber, and Airbnb.Our Candid Studios™ which are equal parts hospitality and healthcare provide our customers with a convenient, high-touch alternative to our at-home modeling kit or a traditional orthodontics office.

Our Studio Managers and their talented teams of Care Specialists use diagnostic photos and high-tech intraoral scanners to create 3D models of customers’ teeth while building a relationship of trust with our customers around an exciting, non-traditional treatment model.Role: We’re looking for a dedicated coach who’s passionate about motivating and developing a strong team of sales professionals, while never being afraid to roll up their own sleeves.

Our Studios Managers care deeply about the customer experience and are willing to move mountains to ensure every customer gets exceptional service.

They are adept and eager students, as comfortable being coached as they are coaching others.

Our Studio Managers are servant leaders who take responsibility for their Studios’ results, and constantly work to develop their teams.

They’re passionate about being an impactful part of a growing start-up and a model of the change agility necessary for success in a high-growth environment.

Studio Managers lead a team of well-trained Care Specialists to help customers see the value they seek in our product and differentiate between Candid™ and our competitors through their extensive product expertise and ambassadorship of the brand.What You’ll Do: Recruit and lead a team of Care Specialists in one of our retail markets, meeting sales targets and converting eager customers into happy patientsPerformance manage and develop a team of top ambassadors for the Candid™ brandCreate a fun and engaging store culture by ensuring every team member is involved, valued, and recognized for their contributionsServe as the subject matter expert when it comes to our product and process, effectively imparting the knowledge onto your team so they can best serve their customersUtilize good judgment and professional ethics when confronted with ambiguous experiences for the first timeEnsure that the retail operation adheres to all policies and procedures relating to security, health, and safetyWhat You’ll Need: 3+ years frontline hospitality and/or retail management experienceProficiency in sales leadership and coachingHigh attention to detail and sense of urgencyExcellent oral and written communication skillsProficiency with technologyComfort with physical, up-close interactions with patients, similar to what you’d find in a dentist’s officeFlexibility to work 7 days a week, including some holidays, between 7am and 9pmPrevious dental experience a plus, but by no means requiredPay & Perks: Competitive compensation and equity in the businessMedical, dental, and vision insuranceSignificant discount on our customized treatment plans and alignersEligibility for incentive programsDedicated development team and programs to aid in your professional growth at Candid™ and beyondYou will grow a lot here.

You’ll be surrounded by employees with deep experience in their field, who have a strong passion for doing great work and constantly learningSubstantial impact on the growth and trajectory of one of the fastest-growing startups in AmericaJob Type: Full-timePay: $70,000.00 $75,000.00 per yearBenefits:401(k)Dental insuranceEmployee discountHealth insuranceVision insuranceSchedule:Day shiftWork Location:One locationWork Remotely:No

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