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Business Services Supervisor

Randstad USA

This is a Full-time position in Atlanta, GA posted June 18, 2021.

The Billing Supervisor will be responsible for the weekly adjustment intake process and related reporting, operational audits, documentation, process improvements and technical projects related to adjustments as needed.

Position Accountabilities The following are essential job accountabilities: * Daily supervision of team of 4-7 billing specialists (a mix of onshore and offshore resources)* Ensure all departmental SLAs are met (adjustments submitted for processing within 24-48 hours)* Prepare analytics and/or models to better understand adjustment metrics (errors due to time entry, incorrect customer approval, etc)* Implement process improvements to reduce wrong invoice % across the company below the 1.5% goal* Work with the set-up team to resolve any adjustments stemming from issues that can be resolved with set-up vs data entry or customer approvals* Review all current processes and make recommendations for streamlining, either internally or with customers* Research and resolve billing system production issues and operational issues presented by customers and/or field personnel* Work with Contracts module and PO Tracking teams to ensure new and existing customers are invoiced accurately and in alignment with contractual terms* Determine potential weaknesses in internal controls and make changes to correct them* Document all existing procedures and processes* Ensure all processes are cross trained amongst the team* Develop, recommend and implement process improvements* Use technology (excel macros, google scripting, automation tools) to streamline manual processes Job Specifications Core Competencies * Must be a team player with the ability to maintain a positive attitude in an extremely fast-paced environment* Candidate should be operationally savvy, possess strong communication, analytical thinking and systems skills* Self starter; comfortable challenging the status quo* Energetic, enthusiastic and customer service focused attitude* Interested in learning and in career advancement* Advanced skills in Microsoft Excel such as V looks ups, sumif(s), pivot tables, etc Minimum Education * Undergraduate degree in Accounting or Finance required* Advanced degree or certification preferred Minimum Experience * Minimum of 8
– 10 years experience in accounting/finance or relevant fields with analytical experience required* Minimum of 6
– 8 years progressive management experience required* Advanced Excel & Large ERP experience required (PeopleSoft, Oracle, SAP, etc)* Hyperion experience preferred* Knowledge of Randstad operations and systems is an asset* Query and Reporting experience is a plus Randstad is the #1 provider of HR services in the world!

They match smart people with great jobs, from the executive office to the manufacturing floor.They use innovative technologies and a passion for people to provide candidates with the best experience possible.

Role Perks: * Training * Career Progression * Generous Time Off * Best in Class Health Coverage * Employee Stock Purchase Program * Paid Volunteer Day * Wellness Plan * 401(k) * Short and Long Term Disability * Supplemental Insurance * Health and Dependent Care Savings Accounts * Pre-Tax Commuter and Parking Benefits * On-Demand Learning through Randstad University * Employee Resource Groups * Discounts on Everything from Computers to Cars


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