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AVP Revenue Cycle Operations – Telecommute in Central US

UnitedHealth Group

This is a Full-time position in Atlanta, GA posted June 21, 2021.

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get.

Leading edge technology in an industry that’s improving the lives of millions.

Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably.

There’s no room for error.

Join us and start doing your life’s best work.(sm)
Although this role is telecommuting, it will directly support the Central US, so candidates from that geographic area will be given higher consideration.

The Associate Vice President, Patient Access, is directly responsible for providing system level leadership and oversight to Optum360 Patient Registration functions, focusing primarily upon onsite delivery of service.

The Associate Vice President will work to leverage performance in Optum360 Patient Registration functions, providing feedback and influence to continually improve client, patient, physician, employee satisfaction levels.

The Associate Vice President is a critical member of the Optum360 Client Delivery Assurance leadership team, and leads the Optum360 Patient Registration Service Area leadership team with direct accountability for the Regional Patient Registration Directors and indirect contact with the regional Customer Service Executives (CSEs) and the Chief Financial Officers (CFOs).
The Associate Vice President drives continuous improvements in the timely and accurate capture of patient information, facilitating proper and timely billing and reimbursement, and maximizing collections at the point of service.

Responsible for driving a patient-focused culture with an emphasis on accountability and customer service.

Utilizes historic and current data to monitor and track performance and trends and escalates issues in order to improve business and advance Service Level Agreement commitments.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S.

as you take on some tough challenges.
Primary Responsibilities:
Provides system level oversight for the development of processes and initiatives designed to improve Revenue Cycle performance in the areas of: Registration Pre-Registration Financial Clearance Financial Counseling Customer Service Other duties as assigned by the local client, including but not limited to Patient Scheduling, Bed Management / Patient Placement, Transfer Center, and Switchboard Provides system level oversight for Optum360 client improvement programs and initiatives: drives increase in POS collections, reduction in DNFB, reduction in mail returns, reduction in avoidable write-offs, increase in financial clearance rates, and other initiatives designed to improve financial and customer services outcomes Effectively leads Quality Assurance activities; oversees the utilization of tools to capture data; studies data and develops new processes to continually improve quality Effectively utilizes tools and data provided to capture and continually improve client and patient satisfaction and employee engagement Leads by example; promotes teamwork by fostering a positive, transparent and focused working environment which achieves maximum results Cultivates exceptional relationships at the system level, including building partnerships with client leadership and union representatives, as well as among assigned Patient Registration Directors, resulting in support and participation in initiatives which advance business objectives Participates actively in leadership forums at the system level and leads such forums and other informational/educational offerings for assigned Regional Patient Registration Directors and Managers Maintains and demonstrates expert knowledge of the application of Patient Registration processes and best practices; drives the integration of Optum360 Patient Registration related business objectives within the client environment Assists in identifying & building consensus for facilitation of system and process standardization, utilization of best practices, work integration, change management, issue resolution, metric development and measurement, and communication related to the key components of Patient Access operations Acts as the Patient Access representative related to the design and implementation of all Patient Access processes within the assigned client Implements and directs strategic and operational initiatives to improve service outcomes (i.e., reduce receivables levels, improve customer and associate satisfaction, etc.) Develops and utilizes receivables management monitoring and reporting techniques and systems Promotes a service-oriented culture within the organization and assures satisfaction with the quality and amount of support provided for departmental functions, initiatives and projects Maintains positive vendor / outsourced partners relationships Maintains professional development and growth through journals, professional affiliations, seminars, and workshops to keep abreast of trends in revenue cycle operations and healthcare in general Serves in a leadership role and promotes positive Human Resource Fosters teamwork atmosphere between business and clinical stakeholders Hires and manages staff to achieve strategic objectives Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Optum360’s organizational integrity program, standards of conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Bachelor’s Degree in Healthcare Administration, Business Administration, Finance, Accounting, or a related field 10+ years in supervisory / management role that encompasses the following: Acute Care Facility Patient Access Department leadership experience, managing one or more functional areas of: Patient Scheduling, Pre-Service/Financial Clearance, Registration, Financial Counseling, or other management functions related to revenue cycle activities in a complex, multi-site environment 5+ years of consulting and project management experience in revenue cycle design and optimization highly desirable 5+ years Contact Center / CRM / Telephony experience in Patient Scheduling and/or Patient Access-related activities preferred to fully meet job expectations Proficiency with Microsoft Excel, Word, Project, PowerPoint and SharePoint Prior experience with the major Patient Access technologies currently in use, and/or other “like” systems Epic proficiency If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener.

Employees must comply with any state and local masking orders.

In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained Preferred Qualifications:
Master’s Degree Certification within Healthcare Financial Management Association (HFMA) and/or the National Association of Healthcare Access Management (NAHAM) 1+ years of experience leading or participating in large Patient Access-related IT and/or Contact Center program implementation Careers with Optum.

Here’s the idea.

We built an entire organization around one giant objective; make health care work better for everyone.

So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.

Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential.

For you, that means working on high performance teams against sophisticated challenges that matter.

Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)
Colorado Residents Only: The salary range for Colorado residents is $110,200 to $211,700.

Pay is based on several factors including but not limited to education, work experience, certifications, etc.

As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

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