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Stafforward: Customer Care Representative


This is a Full-time position in Atlanta, GA posted June 25, 2021.

Job SummaryStafforwrard is currently seeking Customer Care Representatives for English and Bilingual positions for long term opportunities in Atlanta, GA!These positions are supporting a Background Check services company candidates will need to be comfortable working with confidential information.

The role will begin at the start of January, 2018.Shift Times: We are looking for candidates with open availability.

There are open opportunities between 8am-8pm Monday-Friday and 8am-1pm on Saturdays.Responsibilities and DutiesThe CSR will be responsible for providing quality customer service to both customers and vendors by performing the following duties:Work directly with the lead to ensure that tasks are completed in a timely manner.Answer client questions accurately and within a timely mannerAct as the first point of contact for our clients using professional and courteous tone at all times.Research incomplete documentation and lab results received by calling customers, labs, and/or collection sites to obtain the data, and locate collection sites in our database for customers as requested.Talk with customers/vendors by PHONE, EMAIL and CHAT.Must have strong writing skills.Work with specific company data entry.Provide additional research and follow up for issues that require assistance from additional departmentsAssist with special projects as needed.Adhere to department deadlines, and assist teammates in meeting these goals.Qualifications and SkillsEducation: High School Diploma (any collegiate experience is a plus)Professional Experience: Minimum of 1-2 years in Customer SeriviceCall Center experience a plus40-50 WPM typing speed requiredExcellent written and verbal communication skillsBusiness level writing skillsJob Type: Full-timePay: $16.00 $16.50 per hourExperience:Call Center: 1 year (Required)Customer Service: 2 years (Required)Education:High school or equivalent (Required)Language:Spanish (Preferred)

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