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Senior User Specialist


This is a Full-time position in Alpharetta, GA posted June 21, 2021.

Senior User Specialist

We’re the obstacle overcomers, the problem get-arounders. From figuring it out to getting it done… our innovative culture demands “yes and how!” We are UPS.  We are the United Problem Solvers.

About Commercial Business Relationship Management at UPS Technology:

Members of Commercial Busienss relationship Management (cBRM) work as the liaison between business groups and the technical teams at UPS Information Technology to create solutions that are the most efficient and cost effective product to meet the needs of the business.  They resolve risks and issues in a timely fashion that allows for critical paths not to be impacted. They analyze competitor’s offerings as well as provide production support for individual customer issues and system wide impacts (outages, security issues, etc…) 

About this role:
The Commercial Business Relationship Management (cBRM) Senior User Specialist participates in the implementation and maintenance of core solutions to meet the needs of customers, vendors, and the company. This is an entry-level position which supports multiple systems and applications. He/She communicates solutions verbally and through documentation to various teams. Candidate must be an assertive self-starter, eager to learn UPS business/system processes, and will be expected to rapidly become a subject-matter expert for the assigned business area.

Minimum Qualifications:

  • Experience in data base querying (info library, Data Warehouse)
  • Knowledge of how to translate raw data into legible reports
  • Familiarity with writing simple to intermediate SQL statements
  • Intermediate level proficiency with Microsoft Office
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication skills
  • Ability to multi-task in a fast-paced team environment
  • Bachelor’s degree in Computer Science or related discipline, or the equivalent in education and work experience.

This position offers an exceptional opportunity to work for a Fortune 50 industry leader. If you are selected, you will join our dynamic technology team in making a difference to our business and customers. Do you think you have what it takes? Prove it! At UPS, ambition knows no time zone.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

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