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Regulatory Complaints Legal Assistant – Work from Home Available

Credit Acceptance

This is a Full-time position in Atlanta, GA posted June 21, 2021.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals.

We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture.

Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company’s Big, Hairy, Audacious Goals!
The purpose of the Legal Assistant – Regulatory Complaints position is to respond to written complaints submitted by a consumer to a governmental agency, the BBB, or through an email portal, who in turn forwards the complaints to the Company for investigation and response.

Outcomes and Activities:
Due to events related to COVID-19, this position will work from home until further notice.

From time to time, you may be required to work onsite at an office work location.

At a future date, you will be assigned an office work location.

Timely and accurately perform investigations of regulatory complaints.

This includes: Engaging consumers, dealers, team members, and/or third parties over the telephone in a professional, but direct manner Analyzing, investigating, and documenting complaints in accordance with the Company’s policies and procedures Timely escalating any potential compliance concerns Assist with drafting timely and accurate written responses in a clear and concise manner with the purpose being to de-escalate the customer’s complaint Support other compliance-related activities as may be requested from time to time  
Knowledge and Skills:
Demonstrate initiative by being proactive in work duties and making recommendations as opportunities arise Ability to work independently and in a team environment to accomplish team and department objectives Ability to communicate respectfully, clearly, and concisely to all levels of the organization, regulators, consumers and dealers Ability to remain positive, professional, determined, calm and focused when faced with challenging situations Open and receptive to ongoing feedback aimed at improving performance Be organized, able to multi-task, and able to prioritize multiple requests to meet all deadlines Be self-driven, motivated to help, and able to perform with minimal supervision in a team environment Quickly learn and become a subject matter expert in new systems/processes
Requirements:
Minimum 2 years’ of recent and relevant experience within a data analysis, research and investigative environment


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