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IT Service Desk II

Echo Global Logistics

This is a Full-time position in Atlanta, GA posted November 10, 2021.

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.

Position Overview:

As a Technology Support Specialist on the Echo Global Logistics team, you will support and maintain Echo proprietary technology and be the first point of contact for end users. Our proprietary software is used by every Echo employee and was created with the goal to simplify transportation for our customers and carriers, and is one of our largest competitive advantages in an ever growing market.

Job Requirements:

  • Install and configure desktop software
  • Troubleshoot all desktop installed software
  • Identify network problems involving desktop or laptop computers
  • Manage accurate inventory of desktop hardware
  • Configure desktop hardware and software for new and existing users
  • Resolve moderate end-user hardware/software problems including remote access software
  • Ensure desktop software license compliance
  • Resolve technical problems with desktop equipment and software
  • Maintain desktop software and hardware and also support mobile workforce
  • Perform installation, configuration and upgrades on desktop hardware and software
  • Install new hardware, software and upgrades on desktop computers, and laptops
  • Customize desktop applications to meet user
  • Build and configure desktop and laptop computers for new users
  • Maintain printers and related hardware/software
  • Work primarily with desktop, and laptop hardware and software
  • Perform onsite technical support to address desktop/laptop issues
  • Troubleshoot computer hardware and software problems
  • Provide expert level support of all desktop and network hardware and software applications
  • Resolve technical hardware and software issues
  • Resolve technical problems with desktop computing equipment and software

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