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GMS Container Platform Engineer/Admin

Hewlett Packard Enterprise Development LP

This is a Full-time position in Alpharetta, GA posted November 7, 2021.

Search Hewlett Packard Enterprise Careers

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work.

What sets us apart?

Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy.

We live by our three values: partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next.

Every day is a new opportunity to advance and grow ourselves, our company and the industry.

Some people call it an obsession, we call it a way of life.

What you need to know about the job

Job ID: 1096666

Date Posted: 10/28/2021

Primary Location: Alpharetta, Georgia

Job Category: Services

Schedule: Full time

Shift: No shift premium (United States of America)

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery.

Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Responsibilities:

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.

Respond to service, product, technical, and customer
– relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission
– critical).

.

Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.

Ability to act as a mentor and guide other employees.

Ability to provide direction and guidance to process improvements.

Ability to articulate clearly, recommend and explain resolutions /clients.

Understand and utilize ITIL.

Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

Education and Experience Required:

First Level University degree: a) technical, b) non-technical (i.e., Bachelor of Arts/ Science).

Typically 3-4 year completion beyond High School level, BA/BS or equivalent experience.

5-7 years experience in relevant technologies and customer environments.

Relevant industry qualification where applicable.

Knowledge and Skills:

Excellent verbal and written communication skills in language to be supported.

Advanced troubleshooting skills in a technical environment.

Excellent analytical and problem solving skills.

Advanced Software and hardware knowledge of computing, storage and peripheral devices.

Specific knowledge and training with the company’s products.

Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.).

Advanced proficiency with case management databases and tools.

Phone and remote support experience.

E-support experience, knowledge and resolution ability.

Ability to solve and document solutions for usage of other technicians and customers.

Ability to mentor new agents.

Ability train peers on solutions.

Ability to take full ownership for resolution with escalated customers.

Ability to lead technical action plans.

Lead or provide expertise to teams or projects.

Highly Developed knowledge of more complex solutions.

What we can offer you:

Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world´s most attractive employers!

At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you.

Continue the conversation by clicking apply now below, or directly via our Careers Portal at

Join us and make your mark!
Find out more about us and follow us on:

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer.

We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.

We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.

Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office

HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status

My favorite thing about the culture here is the amount of collaboration that goes on throughout the company.

Chris Rasberry Finance Project Manager

With a company as vast as HPE, you never know what’s going to come up, so it keeps you on your toes, excited for the next challenge.

Kristine Steeter AMS HR Operations and Global Services VP

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in Alpharetta

Hewlett Packard Enterprise advances the way people live and work.

What sets us apart?

Our people.

Our people’s relentless commitment to partner, innovate, and act.

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