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Electronic Communications Lead


This is a Contract position in Alpharetta, GA posted June 20, 2021.

Please use the description below when filling the role: The Electronic Communications Lead/Content Strategist creates and deploys Digital Experience (DX) content deliverables for agile projects specific to profile and billing customer journeys, as well as transactional notifications. Analyzes and Influences Project Requirements • Reviews business and functional requirements (e.g., project documents, wireframes, page specifications, user stories) to understand scope of projects. • Actively engages in discussions with stakeholders and uses expertise to influence the customer journey. • Advocates on behalf of the customer experience and works collaboratively to design around technical constraints. • Identifies tools, software, or new processes needed to support project requirements. • Recognizes when requirements are in conflict with user experience standards and escalates when appropriate. Develops Content Strategy • Works with sponsors and cross-functional team to understand content needs and project scope. • Uses research, insights, and expertise to inform content/design decisions and secures stakeholder signoff on strategic direction. • Performs audits of existing content to determine project impacts, including recommendations for revisions or removal. • Works collaboratively with other teams to ensure a consistent, end-to-end customer journey. • Develops content matrices to identify content changes and to define content strategy (e.g., create new or existing content, contextual application help, error messages, FAQs). • Aligns strategy to existing content and design standards. Develops and Designs Content • Writes and edits content (application user interface, marketing, technical help) with appropriate tone for the identified audience. • Works with designers to source approved imagery and icons to enhance the customer experience. • References approved templates and design system to create comps for new marketing pages. • Conducts work sessions with and solicits feedback from sponsors (e.g., product manager, marketing group) to confirm content accuracy. • Develops content in the Content Management System (CMS) and publishes to multiple environments. • Communicates content and design changes to CMS developers and manages throughput. Performs Quality Assurance Testing in Multiple Environments • Develops testing manifests (i.e., lists and testing instructions) of created or updated pages to guide testing processes. • Tests changes and additions to content, CMS templates, or HTML in multiple testing environments to confirm expected results. • Utilizes quality assurance tools (e.g. Beyond Compare) and processes to identify content errors. Resolves Project Defects • Utilizes defect tracking tools (e.g. Azure DevOps) to monitor and provide status on resolution. • Assesses incoming defects to determine validity. • Collaborates with project team (e.g. application developers, stakeholders) to troubleshoot defects and propose alternate solutions when needed. • Corrects defects (e.g. edits content, updates broken link) and publishes content to multiple environments. Assesses Feedback and Optimizes Journeys • Participates in post-project meetings to share and record lessons learned. • Consumes analytics dashboards (e.g. Adobe Analytics) for team-supported applications and identifies optimization opportunities based on data. • Uses customer feedback (e.g. Foresee comments, research results) to make recommendations on improving the customer experience. • Analyzes performance of assigned apps (e.g. completes user tasks) to identify opportunities to optimize the customer journey. • Collaborates with the research team to sponsor studies to test proposed updates to content and design.

Job Requirements:

  • Define technology automation vision and opportunities for waste elimination and optimization through material processing and handling, product flow and tracking, technology usage, monitoring, and analytics
  • Inspire and increase the productivity of the ID Therapeutics R&D team across global sites plus partner functions
  • Coordinate Country CEOs and network of communicators from each country
  • Demonstrate a desire to continuously improve Datacom (Network and Telephony) environment/domain expertise through certifications, on-line and classroom training
  • Lead the presentation of project specific information to clients
  • Participate actively in national/regional technology professional organizations inside and/or outside the insurance industry
  • Position the organization to achieve both short-term and expected future results
  • Manage the editorial calendar, fill the pipeline, participate in editorial team meetings, and work with account managers to agree upon expectations for content, style and timeframe
  • Establish a clear communications plan that considers key messages, media, platform, audience, forum, and frequency
  • Support One K-C Culture
  • Build the R1 brand and achieve awareness/brand image goals
  • Pull relevant positioning and messaging through all communication channels/assets/activities
  • Provide local support of business applications and secure access
  • Connecting local Mill Leadership Team (MLT) to IT vision and strategy
  • Help us develop and maintain networks, hardware, and software-to ensure systems run smoothly and efficiently, keep us on the forefront of innovation
  • Advance Johnson & Johnson’s reputation as a leader in innovation and be responsible for the strategic planning, development and implementation of effective, consistent and measureable communication plans
  • Holding all governance around the SABIC brand incl
  • Demonstrate the ability to work effectively and efficiently across technology areas, independent of organization structures
  • Utilize new and emerging technologies to optimize the value a MES & Supply Chain solutions
  • Take ownership for talent acquisition, performance and development in a way that enhance the performance and development of self and others

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