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Collector

Hyundai Capital America

This is a Full-time position in Atlanta, GA posted November 9, 2021.

Summary:

A Collector I is primarily responsible for managing a queue of delinquent accounts from 30 to 59 days past due and taking some inbound calls.

The main job function is to make contact with customers and through the negotiation of payment arrangements to bring the account current while complying with internal policy and procedures.

The Collector I position is vital to overall company performance.

Essential functions of the position:

Manage a queue of accounts from 30-59 days delinquent

Contact customers via telephone and make arrangements to bring the account current

Document all actions taken on an account

Update customer information such as phone numbers, e-mail, and address

Perform light skip tracing including 411 and some Accurint reports

All other duties as assigned

Secondary functions of the position :

Basic computer skill – Knowledge of windows including word and excel

Strong communication skills – Ability to clearly communicate thoughts and ideas

Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with a customer

Skip Tracing Skills – Ability to utilize 411, reverse lookup, and other skip trace tools

Strong listening skills – Ability to listen and understand directions

Education and Experience:

1-3 years of collections experience

Automotive collections or college degree preferred

Job Type: Full-time

Pay: $17.00 per hour

Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
Day shift
Monday to Friday
Weekends
Supplemental Pay:
Bonus pay
Education:
High school or equivalent (Required)
Experience:
Customer Service: 2 years (Preferred)
sales: 2 years (Preferred)
collections: 1 year (Preferred)
Work Location:
One location
This Job Is Ideal for Someone Who Is:
Adaptable/flexible –
– enjoys doing work that requires frequent shifts in direction
People-oriented –
– enjoys interacting with people and working on group projects
Dependable –
– more reliable than spontaneous
Company’s website:
www.hcamerica.com
Work Remotely:
Temporarily due to COVID-19
COVID-19 Precaution(s):
Remote interview process
Temperature screenings
Social distancing guidelines in place
Virtual meetings
Sanitizing, disinfecting, or cleaning procedures in place


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