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AR Collections Specialist

RemX Financial Staffing

This is a Contract position in Atlanta North, GA posted December 2, 2021.

The Commercial Collections Specialist will be responsible for calls collecting on 30+ day past due accounts. This role is heavily customer service focused and requires strong ability to build relationships with internal and external customers in a fast paced and team oriented environment. This is not a consumer collections role. Will partner with Account Managers, Sales Managers, Regional Supervisors, and other departments to provide updates and status inquiries for various accounts while managing a queue of inbound and outbound calls. Strong dispute resolution skills are necessary as well as account research skills in order to provide high quality customer service while providing information on the account and collecting past due amounts. Additionally the Commercial Collections Specialist will assist in the approval of orders on new accounts and the approval of additional billings on existing accounts resulting in maximum sales, sound receivables and minimal losses.

RESPONSIBILITIES

  • Proactively contact assigned customers for delinquent receivables and document communication to maintain account history in system of record.
  • Accountable for reducing delinquency on assigned accounts.
  • Develop successful relationships with customer contacts and sales.
  • Perform account reconciliations as needed to resolve customer issues.
  • Applies knowledge and understanding of individual customer accounts to efficiently and effectively handle account balance inquiries, resolve account problems, billing disputes, and other issues as needed to provide quality customer service.
  • Effectively communicates with necessary parties on the status of customer issues impacting the company and customer relationship, credit worthiness and outstanding receivables.
  • Recommends and prepares documentation in preparation for third party collection referrals. Identify and research open payments on accounts.
  • Scheduling and monitoring of ongoing tasks by being accountable for managing individual work load and informing manager with workload issues to ensure work is completed on time, accurately and according to department standards and/or commitments to Business Units.

QUALIFICATIONS

  • Minimum of 2 years of B2B commercial collection experience working at a mid-to-large-sized company preferably in the technology sector.
  • Strong Microsoft Excel skills.
  • Excellent interpersonal skills, effective in a team environment, and customer-focused mentality. This person’s goal is to collect or set up plan but still keep customer.
  • Problem analysis and problem solving skills. This person will need to evaluate situations and resolve billing disputes.
  • Demonstrate initiative. This person will reach out to sales and order entry for resolutions.
  • Ability to work and thrive in a fast-paced environment.
  • Strong understanding of Credit and Collections and Customer Service principles and practices.
  • Knowledge of finance principles, financial reporting, and financial analysis.

TECHNOLOGIES

  • Excel (pivot tables, v lookups)

Job Type: Contract
Salary: $19.00 /hour
Job Location:

  • Atlanta, GA 30305

Required education:

  • High school or equivalent

Required experience:

  • Commercial Collections: 2 years

Job Type: Contract

Pay: $39,520.00 per year

Experience:

  • Accounts Receivable: 2 years (Required)

Education:

  • High school or equivalent (Required)

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