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A 2nd Chance Bail Bonds: Collections Agent

A 2nd Chance Bail Bonds

This is a Full-time position in Atlanta, GA posted June 15, 2021.

We are looking for a determined and eager collections agent to join a high volume office.

The ideal candidate will have strong phone and in-person communication skills.

You must be detail oriented, able to manage multiple calendars, handle several phone lines at once and work in a fast pace environment.You will be responsible for collecting payments, posting payments on accounts, as well as reaching out to customers that missed a payment to collect.

Other duties include answering the phones, managing email, supporting the admin and the bondsmen as needed.

Occasionally, you might need to make trips to the post office and the jail as needed.Duties and Responsibilities include but are not limited to the following:Meet or exceed the expectations of our customersMeet or exceed agreed upon performance standardsExemplify our core valuesAnswer and place a large volume of calls dailyMaintain and service current and delinquent accountsEstablish payment plans with new clients and design new agreements with existing clients that have past due accounts.Collect payments from clientsMaintain accurate accounting of balances and paymentsAssign accounts to third party collections company once file has been deemed staleUpdate all information pertaining to customer interaction and status updates in softwareAnalyze and dissect defendant and cosigner paperwork to help locate parties in questionProvide customer service regarding collections issues, processes, review accountingadjustments and resolve account discrepancies.Enlist efforts of sales team and management when necessary to accelerate collections process*You must be able to work Holidays**You must be a GA resident, for a minimum of 1 year***Must have a valid GA Driver’s LicenseJob Type: Full-timePay: $17.00 $18.00 per hourBenefits:401(k)401(k) matchingDental insuranceFlexible spending accountHealth insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayWeekendsSupplemental Pay:Bonus payEducation:High school or equivalent (Preferred)Experience:Collections: 1 year (Preferred)Customer Service: 1 year (Preferred)Work Location:One locationPaid Training:YesManagement:Team LeadOps ManagerWork Remotely:NoCOVID-19 Precaution(s):Personal protective equipment provided or requiredPlastic shield at work stationsSocial distancing guidelines in placeSanitizing, disinfecting, or cleaning procedures in place


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