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Senior Systems Engineer

ACI Worldwide

This is a Full-time position in Norcross, GA posted November 8, 2021.

Implements, configures and plays a lead role in the design of complex systems for internal and external customers.

Assists in performing analysis on existing systems as well as system maintenance.

Determines system specifications, input/output processes and working parameters for hardware/software compatibility.

Coordinates design of subsystems and integration of total system.

Identifies, analyzes and resolves program support deficiencies.

Develops and recommends corrective actions.

Job Responsibilities

–  Monitor and report on service level objectives for a given applications services.

Work with the business, Technology teams and product owners to establish key service level indicators.

–  Create and maintain monitoring technologies and processes that improve the visibility to our applications performance and business metrics and keep operational workload in-check.

–  Partnering with security engineers and developing plans and automation to aggressively and safely respond to new risks and vulnerabilities.

–  Support on-call rotations for operational duties that have not been addressed with automation.

Develop, communicate, collaborate, and monitor standard processes to promote the long-term health and sustainability of operational development tasks.

–  Provides production centric architectural and operational oversight for the development of new or enhanced services and/or products.

–  Engineers, configures, and assists in the architecting of complex technical solutions for applications/systems implementations and upgrades based on specific business requirements.

Solutions may be new, existing, in-house, third party or a combination.

–  Researches and evaluates new technologies and software products to determine feasibility and desirability of incorporating their capabilities within the companys products.

Assists in the formulation and execution of test plans for Proof of Concepts.

– Performs day-to-day and complex system administration and monitoring tasks for assigned systems.

Works with internal and external customers and vendors to resolve technical system problems in a timely manner with a primary focus on complex problems.

–  Supports development, QA and product teams by providing high-level analysis and AOD environment based design reviews, performance, scalability and benchmark test guidance, and subject matter expertise in technology and design.

–  Perform other duties as assigned
–  Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

Knowledge, Skills And Experience Required For The Job

–  Bachelors degree in Computer Science or equivalent experience.

–  Extensive experience in system monitoring in Azure including designing solutions.

–  Extensive Linux experience.

–  Extensive Azure environment skills including designing solutions.

–  Experience with monitoring tools such as Zabbix, Solarwinds, Grafana and Prometheus.

–  Experience with open-source DB tools like PostgreSQL or MySQL in a DBA role a plus.

–  Certified Azure Security Engineer highly desired.

– 5+ years of technical experience in product architecture and/or production IT environments
–  Previous experience in designing and/or implementing systems with a focus on scalability and high-availability.

–  Experience with configuring and troubleshooting development and production environments.


In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment.

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