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Savage ATL: Call Center Representative

Savage ATL

This is a Full-time position in Atlanta, GA posted June 18, 2021.

About us: Specializing in experiential marketing allows us to continue to tailor our work to provide every single consumer with one on one human interaction something that is heavily lacking in todays society.

We make sure each consumer receives a tailor made, personal experience which is why we continue to deliver quality presentations and results consistently.Job Details: We are looking for a Call Center Representative who is going to be in charge of taking calls from customers answering questions or addressing any concerns they may have.

Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.Duties and responsibilities:Take customer calls and provide accurate, satisfactory answers to their queries and concernsDe-escalate situations involving dissatisfied customers, offering patient assistance and supportCall clients and customers to inform them about the company’s new products, services and policiesGuide callers through troubleshooting, navigating the company site or using the products or servicesReview customer or client accounts, providing updates and information about billing, shipping, warranties and other account itemsCollaborate with other call center professionals to improve customer serviceHelp to train new employees and inform them about the company’s customer management policiesRequirements:High School DiplomaStrong communication, both written and verbalGreat active listening skillsExceptional interpersonal and rapport building skillsA patient and empathetic attitudeStrong time management and organizational skillsAdaptability and flexibilityComfortable working in fast-paced environmentsTroubleshooting skills, either basic or advanced, depending on the role and industry

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