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PSG Global Solutions: Licensed Customer Service Representative

PSG Global Solutions

This is a Full-time position in Atlanta, GA posted June 15, 2021.

We’re looking for a Licensed Customer Service Representative working in the Insurance Industry!Who are we: We are a global leader in the HR services industry.

By serving as a trusted human partner in today’s technology-driven world of talent, we support people and organizations in realizing their true potential.Responsibilities: Inbound Call Center educating and enrolling participants on Health & Benefits Enrollments for the 2022 plan yearAble to deliver an exceptional customer service experience utilizing key soft skills such as empathy, willingness to assist participants, and communicating a friendly, helpful and patient tone.High volume, fast-paced environment.Able to work in multiple systems/technology at once.Expectation to be a knowledgeable expert, utilizing available tools to assist participants.Anticipate difficult questions and discussions around benefit cost increases, coverage decreases and questions about benefits in general.Commitment to be available through the full assignment.Thorough training curriculum provided to colleagues.Coaching and constructive feedback will be provided.Requirements: Must have Active CA & FL Health & Accident LOA LicensesHigh School Diploma or equivalent required.1+years of Customer Service experience using phones/clear communication skills (Call Center is not required, but preferred).Must be computer literate (toggling between screens, navigating multiple systems, using Outlook).Must have private, quiet workspace to work remote/from home.Must have internet speed minimum download 50 mbps and provide internet speed test from speedtest.NetMust be able to have hardwired internet within 10 feet of router for cable they provide (No Wifi).Video cameras must be on during training.Job Type: Full-timePay: $22.00 per hourBenefits:401(k)Dental insuranceHealth insuranceVision insuranceSchedule:8 hour shiftWork Remotely:Yes


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