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Mortgage Servicing Customer Service Representative

CHASE Professionals

This is a Full-time position in Atlanta, GA posted November 15, 2021.

Chase Professionals is looking for a Mortgage Servicing Customer Service Representative for our client.

This is a temp to hire position and is located in Buckhead area.

Duties & Responsibilities:
Assists customers in servicing existing Mortgages in a call center environment.
Assists customers by answering questions or addressing concerns about their Mortgage Account and Mortgage Web site.
Take mortgage payments over the phone, respond to inquiries regarding hazard and flood insurance issues and disbursements, respond to inquiries regarding tax issues and disbursements
Review and explain escrow disclosure statements and escrow analysis statements (i.e.

account shortages and overages)
Discuss and respond to inquiries regarding loan types and terms (i.e.

VA, FHA Conventional, ARM)
Process Demand Statements; work with the title and escrow companies, including amending demands as needed with updated figures to facilitate payoffs
Job Type: Full-time

Pay: $40,000.00 per year

Experience:
Mortgage Call Center: 1 year (Required)
Education:
Associate (Required)


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