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iQor: Work At Home Customer Service Representative (Clarkston)

iQor

This is a Full-time position in Clarkston, GA posted June 20, 2021.

This is a Work From Home BYOD (Bring Your Own Device) position. Requirements outlined below.*Candidates must reside in either of these states AL, AR, AZ, DE, FL, GA, ID, IN, KS, MD, MI, MS, MO, NC, NV, OH, OK, SC, TN, TX, UT, VA, WI, WV*We are seeking Customer Service Representatives to assist our client s customers via inbound calls in a fast-paced environment. Our representatives provide excellent service to existing customers with a one-call resolve mindset. We accomplish this by handling customer questions and concerns with speed and professionalism. We offer paid training to experienced or entry-level candidates who are willing to learn on the job, have excellent communication skills, and are highly reliable.In addition to the wage of up to $14/hr, this position includes performance-based bonus opportunities monthly! **Benefits & Perks: ** Full health benefits after 45 days* Paid time off after 90 days* Tuition reimbursement* Referral Incentive Program* Travel and entertainment discounts* Quarterly reviews and raises based upon performance*Responsibilities: ** Demonstrated ability for call handling; issue identification; up-selling/cross-selling products; using of job tools and call resolution* Accurately document customer account in client systems* Follow all required scripts, policies, and procedures* Customer service oriented with customers and team members (empathetic, responsive, patient, and conscientious)*Work from Home Requirements: ** Environment: Quiet, secure, and distraction-free for the duration of working hours.* Internet Speeds: Minimum 10MBPS download/ 5 MBPS upload* Connection: Direct connection from modem to PC required* Laptop or Desktop (Apple [Mac] or Chromebook is not permitted)* OS: Windows 10*Requirements: ** Minimum 6 months of stable customer service experience (Administration, Hospitality, Retail, etc.)* HS Diploma or GED/equivalent* Flexibility in working schedule (shifts vary by client and require at least one weekend day).* Computer literacy and typing skills of at least 25 WPM* Self-motivated and able to adapt and comprehend changes in business processes and procedures* Criminal record check and drug test requiredPay may include $2.00 in the hourly rate for attendance bonus after working 70+ hours per pay period to begin after successful completion of training. Not applicable to all programs.Job Type: Full-timeJob Type: Full-timePay: Up to $14.00 per hourBenefits:* 401(k)* Dental insurance* Disability insurance* Flexible schedule* Health insurance* Life insurance* Paid time off* Paid training* Tuition reimbursement* Vision insurance* Work from homeSchedule:* 8 hour shiftSupplemental Pay:* Bonus payEducation:* High school or equivalent (Preferred)Work Location:* Fully RemoteWork Remotely:* Yes


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