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Helpdesk Support Specialist

DISYS

This is a Full-time position in Atlanta, GA posted November 10, 2021.

Job description

    • ESSENTIAL JOB DUTIES/RESPONSIBILITIES: (functions considered essential as defined by ADA)

      • Provides Tier 1 helpdesk support to end-users
      • Receives and responds to user requests, providing users with technical support and resolving routine problems
      • Receives and escalates, as needed, all levels of technical questions from users
      • Documents all user requests and enters status data from user calls into the Help Desk application; assists with regular reports
      • Establishes and maintains effective lines of communication with end-users throughout the lifecycle of their issue or service request
      • Installs software, hardware, and peripheral components
      • Installs, maintains, coordinates telecommunications and server hardware installation and configuration under close supervision
      • Maintains physical security and logical security accounts for assigned systems
      • Monitors and resolves entry-level issues relating to systems, network, and security
      • Performs entry-level remedial actions to correct problems

      Writes clear, concise, and accurate documentation Provides basic training to users on new company-provided product releases and new products Assist in governing Problem Management root cause and next steps Document known errors and provide input to knowledge management

      Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion.

      EXPERIENCE: Two years of helpdesk or desktop technician experience is preferred

      EDUCATIONAL LEVEL:

      A minimum of a High School Diploma or equivalent is required.

      REQUIRED SKILLS: Intermediate-level computer skills, decision-making, analytical, problem solving and interpersonal skills. Intermediate reading and writing skills, basic reading skills, the ability to perform basic mathematical calculations, and excellent interpersonal skills with the ability to effectively communicate with others, both written and verbal communication a plus!

      PREFERRED SKILLS:

      ITIL certification, and HDI are preferred.

Job Requirements:

ESSENTIAL JOB DUTIES/RESPONSIBILITIES: (functions considered essential as defined by ADA)

  • Provides Tier 1 helpdesk support to end-users
  • Receives and responds to user requests, providing users with technical support and resolving routine problems
  • Receives and escalates, as needed, all levels of technical questions from users
  • Documents all user requests and enters status data from user calls into the Help Desk application; assists with regular reports
  • Establishes and maintains effective lines of communication with end-users throughout the lifecycle of their issue or service request
  • Installs software, hardware, and peripheral components
  • Installs, maintains, coordinates telecommunications and server hardware installation and configuration under close supervision
  • Maintains physical security and logical security accounts for assigned systems
  • Monitors and resolves entry-level issues relating to systems, network, and security
  • Performs entry-level remedial actions to correct problems

Writes clear, concise, and accurate documentation Provides basic training to users on new company-provided product releases and new products Assist in governing Problem Management root cause and next steps Document known errors and provide input to knowledge management

Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion.

EXPERIENCE: Two years of helpdesk or desktop technician experience is preferred

EDUCATIONAL LEVEL:

A minimum of a High School Diploma or equivalent is required.

REQUIRED SKILLS: Intermediate-level computer skills, decision-making, analytical, problem solving and interpersonal skills. Intermediate reading and writing skills, basic reading skills, the ability to perform basic mathematical calculations, and excellent interpersonal skills with the ability to effectively communicate with others, both written and verbal communication a plus!

PREFERRED SKILLS:

ITIL certification, and HDI are preferred.


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