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Global Elite Group: Dispatcher/Customer Service

Global Elite Group

This is a Full-time position in Atlanta, GA posted June 18, 2021.

Global Freight Elite LLC is seeking energetic and motivated people to work at our dispatch desk and assist with operations.

This is an excellent position for someone who wants to gain experience and move forward in the booming trucking industry.

This position offers the opportunity to advance to multiple openings.

The dispatcher is responsible for the planning, scheduling and dispatching of our customers freight.

The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the timely and accurate delivery of goods.

The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.Core Duties & Responsibilities: Responsible for the coordination, scheduling, dispatching and planning of customer freight shipmentsAct as the main point of contact for all driver facing communication via phone, Qualcomm and E-mailDevelop a strong relationship with Independent Contractors within assigned fleetOffer exceptional support to drivers to ensure that their professional needs are being metMonitor shipments throughout transit in order to effectively meet delivery schedulesRespond to customers efficiently, thoroughly, and professionallyManage customer and driver expectations to align with operational capabilitiesMonitor performance and available hours of Fleet DriversWork cooperatively with customer service/sales to provide solutions for customers’ needs and resolve issuesOther duties as assignedRequirements: Self-motivated problem-solver with strong desire to meet customer needsStrong verbal and written communication skillsDesire for a long-term career with an industry leading companyAbility to present and maintain a positive image in a fast paced environmentProactively establish and maintain effective working team relationships with all support departmentsMust be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.Must be willing to work a flexible scheduleSkills: Ideal candidate will possess a strong “can do” attitude with a “will do” work ethicMusthave the ability to work in a fast paced environmentTransportation industry knowledge and experience is a plusPrior dispatch/load planning experience is a plusCompensation:
· Commission Pay 20 to 40% of weekly gross based on experienceSchedule:
· Monday Friday 8 to 5Job Types: Full-time, CommissionPay: $800.00 $1,000.00 per weekCOVID-19 considerations:We are still following CDC guidelines that were put in place.Education:High school or equivalent (Preferred)Experience:Dispatching: 1 year (Preferred)Customer Service: 1 year (Preferred)Work Location:One locationWork Remotely:No


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