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Customer Service Representative

Kuehne + Nagel

This is a Full-time position in Union City, GA posted June 19, 2021.

Customer Service Representative (CSR) Lead | Union City | req65763YOUR ROLEThe Customer Service Representative (CSR) is responsible for all communication between the various departments within the company and its customers to ensure accurate, consistent, and timely information.YOUR RESPONSIBILITIES Assist customers via phone, email, and fax regarding order shipments, discrepancies, billing, etc. Compile, sort, and verify data is accurate before order entry and effectively solve potential problems or discrepancies Investigates overdue and damaged shipments or shortages in shipments for customers and/or common carriers. Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.YOUR SKILLS AND EXPERIENCES High School Diploma or Equivalent Proficient in Microsoft Office Suite and strong computer skills Previous customer service experience Effective written and verbal communication skills Ability to solve problems and develop creative solutionsGOOD REASON TO JOINWe offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.ABOUT KUEHNE + NAGELWith over 78,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies.CONTACTUS Talent

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