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Customer Service Representative

Hancock Claims Consultants

This is a Full-time position in Atlanta, GA posted June 18, 2021.

Come join the winning team at Hancock Claims Consultants! Why Hancock? We are an energetic organization looking for management who will bring strong leadership presence both internally and externally in support of our innovative strategic planning, consistent review & coaching of personnel, and stability for our carrier partners.At Hancock, we are committed to the insurance industrys evolving needs and that dedication to teamwork has earned us the recognition as the premier national ladder assist company.BENEFITS:

  • Matching 401(k) plan (pending eligibility)
  • Paid time off (pending eligibility)
  • Holiday pay (pending eligibility)
  • On- site gym facility and personal trainer at no cost
  • and more…

The Customer Service Rep I is the liaison between the company and our customers. The successful candidate will be able to handle high volume Inbound and Outbound calls in a Call Center environment. The Customer Service Rep I coordinates the scheduling of services as well as procurement of resources or special equipment required to deliver the services. The position effectively responds to inquiries and resolves complaints while maintaining excellent standards of customer service to ensure customer satisfaction. The Customer Service Rep I works in a fast-paced call center environment where individual and team goals for best in class customer service are measured and met. BASIC SHIFT SCHEDULES:

  • Part time hours with one (1) day off during week and one (1) day off on the weekend – with specific hours to be determined. Note: that business hours are 7am to 10pm.
  • Morning, Mid day, Evening shifts
  • Expect irregular/increased shift hours during catastrophic weather events
  • Position is temporarily Remote due to COVID – 19


  • Follow appropriate communication scripts when handling various calls
  • Receive and record accurate information from high volume inbound/outbound calls
  • Conduct high volume outbound calls to respond and follow up with customers
  • Communicate with customers by telephone and/or email to set, reschedule, or cancel appointments
  • Find resources or special equipment necessary to accommodate customer needs
  • Resolve customer complaints using effective problem solving skills


  • 1 to 3 years Call Center experience (Inbound & Outbound experience a plus!)
  • Strong customer service skills
  • Capable of processing high volume inbound/outbound calls
  • Good verbal communication skills
  • Friendly and professional telephone etiquette
  • Basic functional user of MS Excel and Outlook

Join the winning team at Hancock Claims Consultants! Position located at corporate office, Alpharetta, GA 30005
*** We are an E-Verify Employer ***

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