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Customer Service Manager

Savage

This is a Full-time position in Atlanta, GA posted June 18, 2021.

About us: Specializing in experiential marketing allows us to continue to tailor our work to provide every single consumer with one on one human interaction
– something that is heavily lacking in todays society.

We make sure each consumer receives a tailor made, personal experience which is why we continue to deliver quality presentations and results consistently.

Job description: We are looking to hire a Customer Service Manager.

The Customer Service Manager position is central to the performance of the branch.

You’ll manage the internal sales team to maximize profitability for the branch, building successful working relationships with customers, colleagues, and suppliers alike to ensure we consistently deliver excellent customer service.

Responsibilities: * Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.* Respond to client queries.* Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.* Identify client needs, and respond in a professional, efficient, and courteous manner.* Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions.* Acknowledge and address all customer inquiries on time.* Attract potential customers by answering product and service questions.

Suggest information about products and services.* Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement.* Suggest potential products and services to management by collecting customer information and analyzing customer needs.* Add value to the business by providing fantastic customer service, engage customers, and build relationships with buyers by accounts.* Address any issues that may arise and escalate to management for their engagement and support.* Handle other duties as needed.

Requirements: * High school diploma* A methodical approach and attention to detail is required* Appreciation and understanding of general business issues, both internal and external* Ability to communicate confidently and professionally with accuracy and clarity* Strong work ethic and ability to take responsibility for own work at all times* A creative and flexible approach to all challenges is required* A positive attitude and a ?can do?

approach, as well as the ability to be able to work well on your own initiative and as part of a wider team.


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