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Customer Service

Smith Automotive Group, LLC

This is a Full-time position in Union City, GA posted June 17, 2021.

Automotive Customer Service BDC Consultant

If you believe Customer Service is a true craft – one built on charisma, communication and thorough product knowledge (we’ll happily teach you everything you need to know) – we want to talk to you!

The Customer Service BDC Consultant utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door.

Required Duties Include Handling Heavy Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer.

Job Benefits:

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

  • Health Medical, Dental & Vision Insurance
  • Life and Disability Insurance
  • 401K Retirement Savings Plan
  • PTO & Holiday Pay
  • Advancement opportunities for high performers

In addition to company benefits you will also have

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment When you join our organization, you’ll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you’ll experience the best that a career in the automotive industry has to offer.

ESSENTIAL DUTIES:

    • Answer all incoming phone calls according to script and provided tools to schedule a service appointment.
    • Able to multi-task well (texting messages while finishing up call)
    • Contact customers making outbound calls, using scripts to schedule appointments.
    • Confirm scheduled appointments and contact no-shows to reschedule.
    • Make outbound calls to customers based on current marketing initiatives.
    • Respond to Customer website requests.
    • Assist with other duties, as assigned.
    • Ability to meet or exceed monthly goals. Minimum 120 calls (inbound and outbound combined) per day.

QUALIFICATIONS:

  • High School Diploma or equivalent.
  • Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable.
  • Previous experience with the process of the scripts, power tracks, and alternative choices.
  • Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
  • First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
  • Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
  • Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.

About our Company:

At Smith Automotive Group, we strive to provide outstanding service in all areas of our dealerships in Georgia, from the showroom to the service center. We believe our employees are our greatest asset! As such, we treat all employees with respect and appreciation for their contributions to the Company.

Become a member of a winning team that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills and ability.

Join us today!

All applicants must be able to pass pre-employment screen including MVR, drug test and have a valid in-state drivers license

Smith Automotive Group is an Equal Employment Opportunity Employer


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