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Client Support IV

Dimensional Thinking, LLC

This is a Full-time position in Alpharetta, GA posted November 10, 2021.



Basic Qualifications for Consideration:
• High School diploma or equivalent required; Bachelor’s degree preferred
• 5+ years of client facing sales or client management experience working with mid to large enterprise size companies
• Strong critical thinking skills
• Effectively communicate, both verbally and written to both internal and external banking clients as well as very robust merchant base
• Strong interpersonal, presentation, and organizational skills
• Experience interacting with C level internal and external client interaction to ensure client’s needs are met.
• In depth understanding of the organization, industry, and ability to anticipate future strategy and quickly summarize issues
• 5 + years of client facing relationship/account management experience working with mid to large enterprise size companies
• Ability to input client order and adhere to SLA

Job Requirements:

This position will work with technical and non-technical staff managing client escalation resolution and utilizing best practices, ensure that clients, solutions leaders, and affected parties receive timely communication and long-term solutions to the incidents. It is a MUST to be able to effectively communication through written and verbal methods to both technical resources as well as non-technical senior leaders, as well as multi-task while under pressure to remediate service as expeditiously as possible. This position is responsible for establishing standards and procedures that maximize operations responses to encountered incidents and minimize service availability interruptions.
Provides consultative servicing in order to meet client and company objectives and fosters positive relationships with the client and internal departments. Controls liability exposure, interprets and communicates industry standards, updates internal systems, communicates enhancements with expertise in product specific transactions, screens and reports, in addition to possessing knowledge of product/system functionality gained through experience, research and testing. Adheres to outlined product policies, procedures, and guidelines. Provide client training, consultation and education as required by management. Manage special projects and other tasks when assigned by management.

Serve as focal point for both external and internal customers. Maintain strong working relationships with business leaders throughout the organization. Responsible for day-to-day service issues, including ownership of the overall issue resolution process and associated internal/external communication; provide executive level reporting on performance; uncover opportunities and oversee the implementation of additional products and services which maximize both client and our develop client solutions to market challenges; lead daily operations for all client specific activities and services; break down barriers vital to assure quality products and services are provided; and institute remedial actions when appropriate to control and eliminate our and client liability.



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