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Capstone Healthcare: Client Services Associate

Capstone Healthcare

This is a Full-time position in Atlanta, GA posted June 20, 2021.

The Client Services Representative works directly with clients to effectively manage their needs and preferences.ESSENTIAL FUNCTIONS Work directly with clients to effectively manage their needs and preferences; Communicate viatelephone and email to address customer issues; Follow up with clients to ensure that they are satisfied with the company product or service; Answer client questions or concerns in a timely, informative, and professional manner; Calmly handle customer complaints and work to find solutions; Seek assistanceand report major problems to upper management; Handle laboratory samples in accordance to company/laboratory established guidelines; Accessioning responsibilities to include the process of accepting samples into the lab and accurately entering sample data and documents into the laboratory computer system; Compile and update necessary documents; Ensure compliance with necessary specifications and regulations; Develop and foster growth within existing clientele; Frequently check-in with clients to confirm their satisfaction of services provided; Work with and report client issues with sales reps; Perform basic administrative and clerical duties as necessary.REQUIRED PHYSICAL ABILITIES:While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear.The employee frequently is required to walk, sit, and reach with hands and arms.The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.The employee must occasionally lift and/or move up to 25 pounds.REQUIRED COMMUNICATION/MATHEMATICAL/REASONING SKILLS:Must possess the required level of skills and abilities to read, write, speak, and apply mathematical concepts and sound reasoning to successfully perform the essential duties and responsibilities of this job.Must be able to perform basic operations on a computer within the Windows operating system.This position requires problem solving skills, critical thinking skills, and the ability to multi-task.RESPONSIBILITIES, EXPECTATIONS & STANDARDS:Maintain confidentiality to include any access to PHI (Protected Health Information), company personnel records, and company proprietary information.Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.Comply with safety principles, laws, regulations and standards associated with, but not limited to CMS, CLIA, CAP, and OSHA.


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