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Bilingual Customer Service Representative (Health Plan)

TotalMed Staffing

This is a Full-time position in Atlanta, GA posted June 20, 2021.

We are in need of Bilingual (Spanish) Customer Service Representatives for a well-known health plan in the area.Location Atlanta GA 30339 (This is an onsite or in-office position)Pay – $16/hrStart date 7/12Hours M-F 7a-7p (must be flexible to work any 8 hr shift between 7a-7p Mon to Fri)Openings 13Terms 12 months Contract to possible hireInterview zoomRequired Must be bilingual in Spanish and English. 1+ years of call center experience Must also have some sort of healthcare experiencePosition Purpose:The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of bothJob Responsibilities: Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken#INDPMJob Types: Full-time, ContractPay: $16.00 per hourBenefits: Dental insurance Health insurance Vision insuranceSchedule: 8 hour shift Monday to FridayEducation: High school or equivalent (Preferred)Experience: Customer Service: 1 year (Preferred)Language: Spanish and English (Preferred)Work Location: One locationWork Remotely: No

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