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Receptionist

PetVet Care Centers

This is a Contract position in Fayetteville, GA posted June 19, 2021.

Fayette Veterinary Medical Center, in Fayetteville, Georgia is looking for an experienced Veterinary Receptionist to join our amazing hospital team. We believe in providing excellent customer service, high quality medicine and exceptional care to our clients and patients. Our hospital is AAHA accredited and is equipped with leading technology in the veterinary field. We are a 4 doctor, busy practice with services that include Preventative care, Dentistry with Dental Radiology, Surgery, Critical Care, Digital Radiology, Full In House Laboratory, Cold Laser Therapy, Boarding and Grooming. We believe in providing an environment in which all of our employees can continue to grow and achieve personal excellence through professional education so that we can provide the best veterinary care available.

Position Overview:

The Receptionist supports and adds value to an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and customer service work in providing support to the hospital, and to clients during often high stress situations.


Tasks include:

  • Coordinate the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems.
  • Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately.
  • Organize and process all payment plans, billing statements, and collections.
  • Perform cashiering duties; process refunds, returns and credits as needed.
  • Responds to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department/staff member as needed.
  • Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports.
  • Receive and distribute incoming mail; and process outgoing mail.
  • Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions; call clients whose pets have overdue treatments.
  • Respond to client emails; type and edit a variety of correspondence, and process faxes.
  • Able to learn basic veterinary medicine terminology.
  • Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.
  • Use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software.

 

Minimum Qualifications/Requirements:

  • High school diploma, GED or equivalent combination of education, and/or experience.
  • Knowledge of clerical procedures such as alphabetizing files and records.
  • Must be flexible with scheduling and able to work some weekends and holiday.
  • Tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
  • Some moderately physically demanding work, involving lifting or carrying up to 50 pounds.

Full time benefit packages include medical, dental, vision, 401K, continuing education, uniform allotment, vacation, sick leave, and discounts on pet care. Please visit https://fayettecountypets.com/ for more information. Apply Online at https://www.petvetcareers.com/


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